Refunds & cancellations

Fixed-price promotions

• Cancel a scheduled promotion from Billing for a full refund until 24 hours before it starts.
• If a placement doesn’t run as described (for example, an outage), we refund the affected part or reschedule it, as you prefer.
• Placements that ran as described are not refundable. We don’t promise specific traffic, clicks or sales.

Arena bids

• Each bid is final and adds to your listing’s season total. This is shown before you pay.
• If your listing finishes the season in the bottom half of the board, a share of what you spent (shown on the Arena page) comes back as promotion credit for fixed-price promotions.

Automatic refunds

Sometimes a payment completes after what you bought can no longer be given, for example because your checkout expired and someone else booked the last place. We then refund it in full, automatically, and keep trying until the refund goes through. This happens when the payment arrives:

• after the Arena season has closed;
• after the days you chose for a promotion were fully booked;
• after the promotion or the listing was cancelled or removed;
• for a launch boost, after the launch it was for was moved or cancelled;
• when promotion credit applied at checkout is no longer in your balance.

Promotion credit

Credit is applied automatically to fixed-price promotions. It has no cash value, cannot be used for Arena bids, and ends when your account is deleted.

If we change or cancel a promotion

We may move a promotion that has not started (for example when its launch day changes); we tell you and you can ask for a full refund instead. If we cancel one for a reason that is not your fault, we refund it in full.

If a listing is removed

If we remove a listing for breaking our policies, unused promotion is refunded unless the listing was fraudulent or abusive.

How to ask

Email support@launchrace.io with your receipt number. Refunds go back to the original payment method. Your legal rights as a consumer are not affected.